Rubbish Removal Wandsworth Privacy Policy

This Privacy Policy explains how Rubbish Removal Wandsworth collects, uses, stores and protects personal data relating to our customers and prospective customers in the Wandsworth area. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018 and to handling your personal information in a lawful, fair and transparent manner.

Who We Are

Rubbish Removal Wandsworth provides rubbish removal and related waste collection services to domestic and commercial customers in the Wandsworth area. For the purposes of data protection law, we act as the data controller in relation to the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.

Scope Of This Privacy Policy

This Privacy Policy applies to all Rubbish Removal Wandsworth customers and prospective customers located in the Wandsworth area who contact us, request a quote, book a service, or otherwise interact with us by phone, email, online forms or in person. It also applies to individuals who act as contacts on behalf of businesses that engage our services.

Types Of Personal Data We Collect

We collect and process the following categories of personal data when you interact with Rubbish Removal Wandsworth:

Identification and contact details such as your name, address, email address, telephone number and, where relevant, business name and job title.

Service and booking information such as details of the property or site where rubbish is to be collected, preferred dates and times, access instructions and information about the type and quantity of waste.

Communication records including enquiries, quotes, complaints and other correspondence you have with us by phone, email or other channels.

Billing and payment information such as invoicing address, records of payments and outstanding balances. We do not store full card details when you pay via a payment provider.

Technical information collected when you visit our website, such as IP address, browser type and pages visited, where this is necessary for site security or performance.

How We Collect Your Data

We collect personal data directly from you when you contact us by telephone, email, contact form or social media, when you request a quote, when you confirm a booking, or when you otherwise provide information to our staff. We may also receive personal data about you from third parties where they are arranging services on your behalf, such as landlords, letting agents or commercial partners, and from payment service providers when you make a payment.

Purposes And Lawful Bases For Processing

We process your personal data only where we have a valid lawful basis under data protection law. The main purposes for which we use your data and the corresponding lawful bases are as follows:

To provide rubbish removal services to you, including handling enquiries, preparing quotations, confirming bookings, carrying out collections and issuing invoices. Our lawful basis for this is that processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

To communicate with you about your bookings, changes to appointments, service updates and customer support. Our lawful basis is performance of a contract and our legitimate interests in operating an efficient service.

To manage our business operations, including record keeping, accounting, financial management and dispute resolution. Our lawful bases are compliance with legal obligations and our legitimate interests in running and protecting our business.

To improve our services and customer experience, including monitoring enquiries and feedback. Our lawful basis is our legitimate interests in developing and improving our services.

To send you occasional marketing communications about our services, where permitted. Where required by law we will rely on your consent, and you can withdraw this consent at any time. Where consent is not required, we rely on our legitimate interests in promoting our services, while always allowing you to opt out.

To comply with legal and regulatory requirements, including obligations relating to tax, accounting and waste disposal regulations. Our lawful basis is compliance with legal obligations.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. The length of time we keep your data depends on the type of information and the context in which it is processed.

Customer and service records, including contact details, booking information and invoices, are usually kept for up to six years after the end of our relationship with you, to meet tax, accounting and contractual requirements.

Enquiry records for individuals who do not go on to use our services are normally retained for up to two years, to help manage repeat enquiries and our internal business analysis.

Marketing contact information is kept until you opt out or withdraw consent, or until we determine that it is no longer accurate or needed.

Technical information gathered for website security and performance is retained for shorter periods, typically no longer than one year, unless a longer retention period is required for security or legal reasons.

Data Sharing And Processors

We may share your personal data with trusted third parties, known as processors, who provide services that support our operations. These parties process your data only on our instructions and are required to keep it secure and confidential.

Typical categories of processors include payment service providers who process your payments, IT and hosting providers who support our websites, systems and email, and professional advisers such as accountants who assist with our financial and legal obligations.

We may also share your data with third parties acting as independent controllers, such as insurers, law enforcement bodies, regulators or legal advisers, where this is necessary to comply with legal obligations, to protect our rights, or to manage claims and disputes.

We do not sell your personal data and we do not share your personal data with third parties for their own independent marketing purposes.

International Transfers

If any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place before transferring your personal data. These safeguards may include using standard contractual clauses approved by relevant authorities or working with providers located in countries that have been formally recognised as providing an adequate level of data protection.

How We Protect Your Data

We use appropriate technical and organisational measures to safeguard your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to staff and service providers who need it for their duties, using secure systems and password protections, and implementing internal policies and training relating to data protection and confidentiality.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Removal Wandsworth customers and prospective customers in the Wandsworth area, subject to certain legal limitations and exemptions.

You have the right to access your personal data and to receive a copy of the information we hold about you.

You have the right to request that we correct any inaccurate or incomplete personal data.

You have the right to request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

You have the right to request that we restrict the processing of your personal data in certain situations, such as while we investigate a concern you have raised about accuracy or legality.

You have the right to object to our processing of your personal data where we are relying on legitimate interests for direct marketing or for other purposes, and we will stop processing unless we have compelling legitimate grounds that override your interests, rights and freedoms.

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that our handling of your personal data infringes data protection law. We encourage you to contact us first so that we can try to resolve any concerns directly.

Children

Our services are intended for adults and for businesses. We do not knowingly collect personal data relating to children. If you believe that a child has provided personal data to us, please contact us so that we can delete it where appropriate.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, in technology or in legal requirements. When we make significant changes, we will take reasonable steps to inform you, such as updating the date of the policy and, where appropriate, providing a more prominent notice. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

Contacting Us About Privacy

If you have any questions about this Privacy Policy, about how Rubbish Removal Wandsworth processes your personal data, or if you wish to exercise any of your data protection rights, you can contact us using our usual customer contact details. Please provide sufficient information to allow us to identify you and respond to your request.